What bank customers agree to when they sign up
Go Public reviewed the terms of service for Canada's five big banks to see what policies are in place when dealing with situations like the ones Hardy and Robinson faced.
Some financial institutions' agreements, like Scotiabank's, say they will take responsibility for issues where "the bank is solely responsible" for errors and problems.
Other terms of service agreements, like the one for TD Canada Trust, say the bank "will not be liable for any damages or errors" no matter the circumstances.
TD Canada Trust told Go Public it wouldn't apply those terms "in situations where we had made a mistake," adding it reviews customer agreements regularly to make sure the terms are applied in a "manner that is fair to the customer."
Some financial institutions' agreements, like Scotiabank's, say they will take responsibility for issues where "the bank is solely responsible" for errors and problems.
Other terms of service agreements, like the one for TD Canada Trust, say the bank "will not be liable for any damages or errors" no matter the circumstances.
TD Canada Trust told Go Public it wouldn't apply those terms "in situations where we had made a mistake," adding it reviews customer agreements regularly to make sure the terms are applied in a "manner that is fair to the customer."
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