And Trinis are you prepared?
“One of the waiters took me aside to say…underneath this artificial paradise, the people were seething with fury, humiliated... Drive ten minutes and you soon find people living in primitive shacks…
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ST LUCIANS, NEED YOUR TAKE ON THIS ARTICLE
2018-12-16 10:00:44
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2018-12-16 10:37:17
In reply to Emir
Ah hope Sandals know what they getting into,naah but good sense would prevail,and I mean on both sides,you know Trini workers ain't taking no walkover,'Sandals strike' don't sound too right,..lol..
We just point tourist in the right direction and treat them with common courtesies,we don't fall down over them but we gladly show them how to enjoy what we have,doh worry the Trinis would be smart enough to know it's only an act..and be certain they know what they want to get out of their job and a shack certainly not on the cards,Sandals beware..your'e now entering the world of eclectic tourism,I'm sure Tobago Sandals would be different to others in it's approach and wider offerings,and unlike other Sandals locals gonna make up a large % of bookings,it's not gonna be normal... 
2018-12-16 10:59:16
In reply to bravos
Well I hope so.
I want to see tourism in Trinidad the same as it is in the first world countries.
Tourism in the USA brings in tens of billions in revenue and places like NYC needs that for their functioning.
But you never ever see tourist workers being subservient and bowing to white tourist and certainly not bowing to brown and black tourists.
But those tens of millions of annual tourists have to fit in and enjoy the space and sites just like every body else. Nothing else will be tolerated.
Now, if Sandals and the tourist industry can structure like this, I am all for it.
Sandals must not be allowed to exercise any ownership of beaches- so they cannot place borders that b locks citizens from easy and free access.
It saddens me when I see resorts in Barbados, Jamaica and indeed all the other islands, except Trinidad, allows these resorts to prohibit their citizens from free access.
2018-12-16 11:05:23
the writer is missing a point, in the hotel business people depend a whole lot on "tips" so they will bend over backwards to serve your wishes and Caribbean people are no where near international standards in working guests, we need to up our game.
2018-12-16 11:10:44
In reply to camos
But waiters and other tourist workers in the USA depend even more on tips, and while they serve with pride, passion and friendliness they do not bow and they serve from a position of equality with the expectation and adherence to mutual respect, and not from a position of subservience.
You statement is too simplistic and it lacks careful thought:
people depend a whole lot on "tips" so they will bend over backwards to serve your wishes
I intended this thread to solicit a more intellectual dialogue on how our people can provide great customer service to foreign tourist without having to sacrifice their sacred honor.
I used the first world countries as an example.
2018-12-16 11:17:36
In reply to camos Emir
It all boils down to personality,an engaging confident and funny host/hostess is an attractive and encouraging proposition and I believe many Trinis would thrive in that regard...they would study how to command the big tips without losing their dignity..Jamaicans do that well too,in foreign at least...
2018-12-16 11:18:17
In reply to Emir
I spend a lot of time in Hotels here, the service is often much better than the resorts in Jamaica!
2018-12-16 11:20:14
Oh btw look out for Sandals steaks towels cutlery etc at a house near you !! 
"Is we own"!!
2018-12-16 11:21:26
In reply to bravos
add the drinks.
2018-12-16 11:21:54
In reply to camos
Definitely..
2018-12-16 11:26:33
In reply to bravos
I also believe foreign own resorts in the region demands subservience. So to your point, a new training manual to inculcate the points you made is a good starting point.
2018-12-16 11:28:07
In reply to camos
I spend a lot of time in Hotels here, the service is often much better than the resorts in Jamaica!
But again you are way to simplistic here.
2018-12-16 11:40:52
In reply to Emir
Bro! Caribbean people do not understand service, not in the private sector or the public, we do not understand what it means to put customer first, all that separate a $279 per night hotel from $159 is often service. You serve your guest because they pay not out of some historic class arrangement.
2018-12-16 12:12:57
In reply to Emir
Is it subservience or good service?
Is the service the same for people of all colors?
2018-12-16 12:41:42
In reply to black
Well thanks for finally asking a decent question 
and I appreciate your the fact you kept it clean- no deviant sexual stuff.
Your question is a deep one and indeed it is central to the debate. For now I will say subservience and good or great service are two different things.
But you deserve a longer reply to which I will attempt later today after my dialysis session.
2018-12-16 15:09:09
In reply to Emir
the issue is likely with some hotels that might hire the cheapest, untrained help. Some of the hires perform poorly mainly because they have no clue as to what quality service looks like - they have never been on the receiving end of such.
that said, for paying customers you better be providing good service or you might lose the business or the staff might lose the wuk.
it so happens many of the visitors are white folks and the optics of black and brown people 'serving' them might not look so good. But I maintain, a career is a career, hire qualified customer service people to begin with who can perform professionally.
2018-12-17 00:48:08
In reply to Emir
It saddens me when I see resorts in Barbados, Jamaica and indeed all the other islands, except Trinidad, allows these resorts to prohibit their citizens from free access.
Dude, name any area or beach in Barbados, that is own or Bajans have no access to?
As a customer, I want to be serve, something I have taught many employees about.
The Mighty Gabby - "Jack"
2018-12-17 06:11:11
In reply to openning
I refuse to respond that comment from that moron
2018-12-17 06:19:12
In reply to Emir
No St Lucian response as yet?
I thought this would've brought out Courtesy from his hiatus.
2018-12-17 15:03:41
In reply to Emir
One of the debates with the hospitality industry's struggles over the past couple decades in my country relates to the argument of service = servitude. In the context of colonies/former colonies it's certainly a topic worth going into.
2018-12-17 17:12:15
In reply to Tryangle
One of the debates with the hospitality industry's struggles over the past couple decades in my country relates to the argument of service = servitude. In the context of colonies/former colonies it's certainly a topic worth going into.
Nice, this is exactly the type of debate I wanted when I started this thread.
2018-12-17 17:14:55
In reply to openning
Dude, name any area or beach in Barbados, that is own or Bajans have no access to?
Look, you are not being sincere, therefore I am not going giving you reply for now.
Please lets keep this serious-
see the post from poster Tryangle above.
Thanks
2018-12-17 18:28:36
In reply to Emir
Dude, name any area or beach in Barbados, that is privately owned or Bajans have no access to?
Fixed it for ya..
Quit triflin name it or be gone
2018-12-17 19:14:08
In reply to che
Dude, name any area or beach in Barbados, that is privately owned or Bajans have no access to?
Fixed it for ya..
Quit triflin name it or be gone
Fixed it for ya..
Quit triflin name it or be gone
che che man beach
2018-12-17 19:21:04
There’s a fine line between service and servitude
That line becomes razor thin to non existent depending on the country
I would say that people in T&T, IN GENERAL, view service....especially to white people, as servitude....and not having it
2018-12-17 19:32:15
In reply to imusic
There’s a fine line between service and servitude
There is no fine line between the two. Anybody who conflates service with servitude or thinks that the race of the individual is a factor, is just plain ignorant.
2018-12-17 22:58:06
In reply to Emir
You speaking of an industry that you know very little about.
Why don't you tell us about your resort vacations, in the Island you mention.
2018-12-17 23:32:01
In reply to imusic
I would say that people in T&T, IN GENERAL, view service....especially to white people, as servitude....and not having it
T&T should close every service business, if people view Customer service,as Servitude.
2018-12-18 08:46:26
In reply to imusic
I disagree.
Resorts in the Caribbean not only train their staff to offer great service, but they go beyond and expect a sort of subservience-but not quite the level "servitude"
We are all for great service, but not subservience.
Refer to the tourist models in the USA and Europe where it is universally recognized for competent and good service, without the expectation of subservience.
Resorts in the region train, and from this training model an implicit demand for subservience from their black workers to mainly white guests. And this is very very different from tourist workers in Europe and the USA for example.
2018-12-18 09:45:24
Lol hit a nerve,so many enthusiastically running to defend and serve ,that's the point...of course we will serve and we serve but we onto massa ok and he has to be straight up with Trinis in T&T that's all..full respect both ways that's all..
The culture is just different and from the different responses and positions it's clear isn't it..instead of attempted ridicule why can't you meek and mild folks accept that Trinidad is different and would require some different approaches by management,we're known for the eclectic model,not for the industrial servitude model and that's all..we will serve but our opinions will be heard,we will be taken into consideration and recognized as part of the machine.
2018-12-21 12:03:31
2018-12-21 12:08:40
In reply to bravos
Lol hit a nerve,so many enthusiastically running to defend and serve ,that's the point...of course we will serve and we serve but we onto massa ok and he has to be straight up with Trinis in T&T that's all..full respect both ways that's all..
The culture is just different and from the different responses and positions it's clear isn't it..instead of attempted ridicule why can't you meek and mild folks accept that Trinidad is different and would require some different approaches by management,we're known for the eclectic model,not for the industrial servitude model and that's all..we will serve but our opinions will be heard,we will be taken into consideration and recognized as part of the machine.
The culture is just different and from the different responses and positions it's clear isn't it..instead of attempted ridicule why can't you meek and mild folks accept that Trinidad is different and would require some different approaches by management,we're known for the eclectic model,not for the industrial servitude model and that's all..we will serve but our opinions will be heard,we will be taken into consideration and recognized as part of the machine.
Preach. The culture IS different. Perhaps if we had to depend solely on tourism for our livelihood it might be different. And even with those who do depend on tourism, there's an undercurrent of resentment that's often not far from the surface. And that's what the article refers to.
All the people who criticising what I said about servitude should ask them same St Lucians how they feel.
2018-12-21 13:18:44
In reply to camos
Bro! Caribbean people do not understand service, not in the private sector or the public, we do not understand what it means to put customer first, all that separate a $279 per night hotel from $159 is often service. You serve your guest because they pay not out of some historic class arrangement.
Customer service should not be looked at as servitude, neither should any government deny its people from their beaches.
Most times it is the individual that give the industry a bad name.
I can write a book on the hospitality industry and customer service.
2018-12-21 13:22:26
The first world has always used the third world as its playground…This often-comic recreation of colonialism–where ordinary whites can pretend to be aristocrats for a week – sells a stultified form of domination that generates more conflicts than it does solutions, creating an endless cycle of infantilisation, dependence and resentment.”
Read, digest, reflect, conclude.
2018-12-21 14:13:28
In reply to imusic
where ordinary whites can pretend to be aristocrats for a week
Ordinary blacks does the same.
We all want to be safe, to be serve when we travel.
I understand that they are bad characters, who threat one colour different to others.
BTW, Anyone living in the States, who think that service to blacks is superior to what is done in the Caribbean, are telling stories.
2018-12-21 15:02:02
In reply to openning
2018-12-21 17:29:54
In reply to imusic
Read, digest, reflect, conclude.
My Guyanese brother just reminded me of his experience, returning from Guyana, via Piarco to Pearson.
The brother put his new pair of Runners and $3000 camera into his suit case in Guyana, changed plane in Guyana, when he when through customs at Pearson, an old pair of runners with new runners was replaced with one that had holes in them and his camera was missing.
Thanks to air Canada, the bro was compensated for his loss.
He ask me to tell you, that Trinies boast and steal more than any place, he has visited.
2018-12-21 17:39:12
In reply to openning
The brother put his new pair of Runners and $3000 camera into his suit case in Guyana, changed plane in Guyana, when he when through customs at Pearson, an old pair of runners with new runners was replaced with one that had holes in them and his camera was missing.
So he boarded in Guyana. Changed planes in Guyana. And ended up at Pearson
But he blaming Trinis for his baggage problem?
Your brother have bigger issues than luggage bruh
Canadian passengers aboard a chaotic Fly Jamaica flight that crash landed in Guyana last week are thankful to be home, but many are upset about what happened in the following days.
Passengers who landed in Toronto on Friday morning said they were missing property including jewelry, cash, tablets, and pieces of luggage. According to Guyanese media, eight firefighters were arrested for allegedly stealing items from passengers and crew members.
“They stole everything from me. My wedding band, they stole my tablet, my grandson’s phone, my phone, my gold and diamond chain. They stole my underwear,” alleged one woman who spoke with CTV Toronto at Toronto Pearson International Airport.
Flight OJ256 was carrying 128 passengers, including 82 Canadian citizens, when it experienced hydraulic problems shortly after takeoff from Cheddi Jagan International Airport in Guyana. When the plane returned for an emergency landing, the aircraft overshot the runway and crashed into a fence.
Six people suffered minor injuries, including a Canadian man who arrived in Toronto with a neck brace.
“There was an object from overhead that flew into my head and my neck,” he explained, adding that he had a piece of luggage containing cash, jewelry and seven bottles of liquor stolen.
Passengers who landed in Toronto on Friday morning said they were missing property including jewelry, cash, tablets, and pieces of luggage. According to Guyanese media, eight firefighters were arrested for allegedly stealing items from passengers and crew members.
“They stole everything from me. My wedding band, they stole my tablet, my grandson’s phone, my phone, my gold and diamond chain. They stole my underwear,” alleged one woman who spoke with CTV Toronto at Toronto Pearson International Airport.
Flight OJ256 was carrying 128 passengers, including 82 Canadian citizens, when it experienced hydraulic problems shortly after takeoff from Cheddi Jagan International Airport in Guyana. When the plane returned for an emergency landing, the aircraft overshot the runway and crashed into a fence.
Six people suffered minor injuries, including a Canadian man who arrived in Toronto with a neck brace.
“There was an object from overhead that flew into my head and my neck,” he explained, adding that he had a piece of luggage containing cash, jewelry and seven bottles of liquor stolen.
FULL STORY
It must be was Trinis masquerading as guanese firefighters that did teef there too.
2018-12-21 17:53:28
In reply to imusic
So he boarded in Guyana. Changed planes in Guyana. And ended up at Pearson
He boarded a plane in Guyana, change plane at Piarco.
The brother said his runners and camera was in his suit case, when he landed in T&T, but was missing when he got to Pearson.
2018-12-21 19:45:33
In reply to openning
So he had access to his luggage on the connect?
2018-12-21 19:46:22
In reply to imusic
They won't understand...dey wah we fall in line.. 
2018-12-21 21:17:17
In reply to bravos
Or not willing to accept there is a problem with the way they were force to "treat" tourist as superior persons to themselves.
2018-12-21 21:37:23
In reply to bravos
So he had access to his luggage on the connect?
He said he did.
Are there any regional carriers affiliated with Air Canada?
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